Fursuit adjustable head strap

Returns and Refunds:

• Defective Products: We will only issue refunds or replacements if the product you received is defective. To qualify for a return, you must notify us within 14 days of the purchase date.
• Notification: To request a replacement, please contact our customer service team within 14 days of receiving your product. Provide details of the defect and, if possible, include photos.
• Replacement Process: Once we confirm the defect, we will promptly send you a replacement product at no additional charge. If a replacement is not available, we will issue a full refund.

Shipping Time:

• Processing Time: Orders are typically processed within 1-2 business days after payment is received.
• Shipping Time: Delivery times vary based on your location and the shipping method selected at checkout. Standard shipping typically takes 3-7 business days, while expedited options may be available for faster delivery.

Shipping Costs:

• Domestic Shipping: Shipping costs are calculated at checkout based on the weight of your order and delivery location. Free shipping promotions may apply to certain orders; details will be provided during checkout.
• International Shipping: For international orders, shipping costs are calculated based on the destination and weight. Please be aware that additional customs duties or taxes may apply, which are the responsibility of the recipient.

Order Tracking:

• Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment online.

Address Accuracy:

• Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for delays or issues caused by incorrect or incomplete address information.

Shipping Issues:

• If you experience any issues with your shipment, such as delays or non-receipt, please contact our customer service team at YCH. We will do our best to assist you in resolving any problems.